Collections Removed From Transunion But Not Equifax?

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An issue with your credit report may arise where TransUnion has removed a collections statement but Equifax has not. This type of issue isn’t exclusive to just TransUnion and Equifax. It can happen with any of the three credit bureaus.

What do you do if this has happened to you? Keep reading to find out.

How to Make Sure a Collection Gets Removed From Every Credit Bureau

The big three credit bureaus (Equifax, Transunion, and Experian) are independent entities. In many respects, they are each other's competitors. They have varying business models and informational controls. 

Banks, credit unions, businesses, and landowners may choose to work with one or more credit bureaus based on many reasons, one of which is the cost.

Regardless of which credit bureau your creditor works with, collection agencies usually report across all three credit bureaus. Even with this in mind, there are occasional variations on the way information is displayed.

Since they operate as separate entities, if you find that the three credit bureaus have a remark on their reports that you believe is incorrect, it is wise to dispute with each of them. This process looks like this:

  1. File a dispute, with each CRA, either by mail, phone, or online.
  2. Allow 30-45 days maximum for each bureau to investigate the dispute and provide a resolution.
  3. If one CRA successfully removes the error, do not assume it will update across all three. They work separately and need to be disputed separately. 

Disputing With the Debt Collections Agency

When someone goes through the process of settling collection accounts, they (or their representatives) usually deal directly with the collection agency which owns the debt.

Once a settlement is reached and the agreed-upon payment is made the collection agency is responsible for:

  • Reporting the debt as “paid in full”, or
  • Reporting the debt as “settled for less than original amount and considered paid in full”, or
  • Deleting a collection from the borrower's credit report as part of a “pay to delete” agreement.

The collection agency is required to report the same information across all three credit bureaus. If a “pay-to-delete” agreement is made between the debt collector and the borrower, this agreement applies to all three credit bureaus reporting.

If you meet an agreement, pay your debt in full, or pay the settlement amount in full yet still see collections being reported on your report, you should:

  1. Contact the same agency and request to have the reporting verified.
  2. If the collection agency verifies that they are reporting accurately and that the collection should not be deleted, then it is time to contact the credit bureaus directly.
  3. File a dispute with the credit reporting bureau that is reporting the inaccurate information.
  4. The bureau will contact the collection agency. 
  5. They will be told the collection is paid and should be deleted from the credit report.
  6. From there, the credit bureau needs to correct the reporting and delete the collection from the report.

What To Do If Your Disputes Are Being Ignored

The CRA in question has 30-45 days to review (according to the Fair Credit Reporting Act), examine and correct the item(s) on your dispute. If you have gone past this timeline, and have not received a resolution to your dispute, you should:

  • Send a kind but firm follow up letter; alongside the receipts from when the dispute was filed, a copy of your credit report, and any important documentation
  • Seek legal counsel as they are in violating of the FCRA

Bottom Line

If your collections have been removed from one credit bureau but not another, it’s important to get that fixed. Businesses and creditors use different credit reporting bureaus based on what works best for their business. Since you never know what CRA your credit may be processed through, you need to make sure all credit reporting across the three bureaus is correct.

Ready to get started?

If you’re a victim of credit reporting/background check errors, or debt collection harassment, it’s time to take a stand. Contact us today & reclaim your financial future.